September 2016

Business Intelligence (BI) is an umbrella term, used to describe the tools and systems which inform and guide strategy within organisations. The number one issue for ensuring useful BI is the ability to gather, store and crunch data. Previously this meant generating reports and then interpreting the data. However, with no central repository, this often led to data siloes. What’s more, any reports usually needed to...

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inside of a shopping centre

Retail is a sector in the eye of a disruptive technology-driven storm. There are the ever-growing channels for customers to compare, test and buy products and services, some serving as beacons that guide shoppers around physical shops, pointing out special offers. There’s also ongoing talk of drones as a way of delivering packages. These innovations show where the battle for winning customers is at: customer experience. This...

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